Documentation-as-a-service

Before You Can Raise the Bar, You Have to Set the Standard.

We created the DaaS concept when our work with some of the world's largest enterprises showed that the absence of documentation is a key barrier to growth.

NOW, Enterprise process documentation is faster and easier than ever.

Predictable. Repeatable. A living resource for continuous improvement that captures the value locked inside your most productive people. All stored and easily accessed via a dynamic, corporate-wide central process library.

There's A BIG problem with technology solutions:

In an age when your best people are asked to do more with less — and the pace of business demands they get work done faster — who’s documenting the operational knowledge your business depends on? And if work does get documented, it’s buried in cluttered network and cloud servers, or worse, saved on local hard drives?

Think of DaaS as the foundation for next-gen knowledge management — a critical enabler of operational excellence and growth.

You can hire expensive consulting firms that leave you with a Powerpoint. Or ask employees to burn hours of time they don’t have. Or you can get end-to-end contextual process documentation in hours.

Start documenting your operations now.

Improve the most critical parts of your business — where it matters — with the power of DaaS:

Operational Resilience

Earn more 5-star reviews with thorough and consistent answers to support requests

Compliance & Risk

Take the guesswork and wasted man-hours out of bringing on new team members and publish checklists for compliance

Client Onboarding

Control your spend with greater consistency in campaign decision-making

Product Development

Expect more features and fewer bugs with a repeatable, easy-to-follow process for product and software updates

Customer Success

Improve team motivation with a transparent and uniform quota-setting methodology

Employee Onboarding

Take the guesswork and wasted man-hours out of bringing on new team members and publish checklists for compliance

So how does DaaS really work?

Our Confidence Process Engineers utilize Confidence AI to rapidly develop operational playbooks. By capturing the unique context of your processes, alongside visual aids, we create playbooks that are highly flexible, detailed, and actionable. Once completed, each playbook is added to a centralized library of processes. From there, it can be leveraged to ensure procedural compliance, monitor performance, and highlight key areas for improvement and automation.

1. Kickoff2. Capture3. Playbook Creation4. Playbook Validation5. Training6. Release to Process Library7. In Use Insights & Observations

get started now

Boost your Confidence level with a free 30-day trial.

With attrition rates at an all-time high, managing operational IP across the labor and productivity gap is a very real problem — but you can start taking control now.